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Privacy Policy

Data Protection

We always try to protect your personal privacy. This privacy policy statement is written to help you understand what we may do with information you give us.

You can access and browse our site without disclosing any personal information, if however you give us personal details you are accepting the following conditions. This Privacy Policy forms part of our Terms and Conditions; if you do not agree with our Privacy Policy then do not enter any personal details on this site.

The information you provide is treated in accordance with United Kingdom Data Protection Laws.

Payment Details

Your card details are not stored or viewed by anyone at Horse Direct. Payment is completely secure and dealt with by out payment provider SagePay or PayPal. Please visit their website if you require more information on how your card details will be processed.

Card details provided over the phone are never stored and are destroyed once processed successfully.

How we use your details:

If you wish to purchase an item from our online store you are required to register on our site.

Registration will involve providing the following information:

1. Your title, name and address
2. A contact phone number and email address

This registration process speeds up orders and avoids you having to re-enter your details every time you purchase from Horse Direct, you do not however need to register until you choose to order from us.

Please refer to PayPal’s privacy policy for more information on how they handle your information.

Horse Direct will not pass your details on to any third parties. Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

We may use your information to send confirmatory emails containing details of your order and they may also be passed on to couriers to enable delivery on our behalf.  

From time to time, our site may contain links to and from other websites. If you follow a link from our site to any other please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

You can check any information we are holding about you at any time by emailing or phoning 01661 853110.

How we use email

From time to time we may email you with details of new products or special offers. If you do not wish to receive such emails please inform us. You will not be spammed by

In order to process your order a confirmatory email will be sent or you may be contacted by telephone if there are any questions about your order.

About Cookies and the way we use them

In common with many other websites, we make use of cookies. A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Cookies used on the Horse Direct website do not harm your computer in any way. Our online ordering system uses a cookie to retain details of the contents in your shopping basket and products you love in your wish list. By using our website you are consenting to the use of such cookies as detailed above.

You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser to do this; please note that disabling cookies may inhibit the use of certain areas of our site.

Please note Horse Direct do not use cookies to store any of your personal or financial information on your computer.


At Horse direct we take your security seriously and we take every precaution to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard your information. However, due to the open communication nature of the Internet, we cannot guarantee that communications will be free from unauthorised access by third parties. is fully PCI Compliant.

If you have any concerns about the information contained within this Privacy Policy please contact us.

Horse Direct
The Stables
South Houghton
Heddon on the Wall
NE15 0EZ

Telephone: 01661 853110
Company registration number: 08844766